News: EthicsPoint Opens New Contact Center Facility
EthicsPoint is proud to announce the completion of our new, state-of the-art
Contact Center facility!
With an increasing client base, EthicsPoint has more than tripled staffing in
our Contact Center since its inception. In commitment to our goal of providing
clients with prompt responses to hotline calls, we have invested in the planning
and execution of an expanded Contact Center facility. Our new site allows for
further ease of expansion and additional security measures.
Key
features of our new Contact Center include:
- Housing in a secure, hardened facility approximately four miles from
EthicsPoint headquarters
- Unbranded location with a 24/7/365 double ring of access security
- Multiple backbones of telephony and Internet access feed
- Automatic short-term battery and long-term generator backup power supplies
- Increased square footage to accommodate continued growth
All Contact Center staff continue to be direct employees of EthicsPoint and
are dedicated solely to the intake of ethics and compliance-related reports.
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